FAQ
We've included some of the most Frequently Asked Questions here, but if your question hasn't been answered please let us know, you'll find our contact info at the bottom of the page!
Q: Are all of your products from tribal or native owned businesses?
A: Yes, all of our products are from tribal or native owned businesses. We are more than just a company, we’re a movement to indigenize our economies and redistribute wealth back to tribal nations and people. We have to work intentionally to move from here toward a future where Tribes and Tribal people prosper. We determine whether a product is a tribal or native owned business in the following ways:
- Verifiable tribal documentation of citizenship in a state or federally recognized nation/tribe; or
- Verifiable tribal documentation that the individual is a descendant of a parent or grandparent citizen of a state or federally recognized nation/tribe; or
- If producers are already certified with the Intertribal Agriculture Council, who goes through a process similar to the one we have laid out.
Q: My order is a gift, do you include price information on your packing slips, and how will my box come packaged?
A: We package all of our subscription, curated and custom boxes in heavy-weight, kraft boxes. We carefully place your items to maximize opening appeal and minimize shifting during shipping. Every package is lined in tissue paper and comes with an information sheet about the products included, prices are not included.
Q: How will my box be shipped and how long does it take to ship?
A: We typically take 5-7 business days from order to shipment. We ship via USPS & UPS and boxes take between 2-7 business days to arrive depending on your destination. A note that global supply chain issues also affect our small producers. Sometimes a box may take an extra few days while we wait for a restock of a product.
Q: Where are you located and do you offer local pickup?
A: We are located just outside Portland, OR and at this time we do not offer a pickup location.
Q: Can I place a large order (for my employees, clients etc)?
A: Absolutely! We love to do custom boxes, and have done so as gifts for employees, clients, speakers and others. You can check out our Custom Orders page to learn more about how we go about doing personalized boxes. If you want to order 5 or more boxes it’s more cost effective for you to contact us directly at info@indigenize.shop
Q: Do you ship internationally?
A: At this time we only ship within the United States.
Q: What is your return policy?
A: Due to the nature of our products being food items, we cannot accept returns. If you have any problems with your items though, please let us know and we will help you resolve your issue!
Q: Can I get updates when you have new products, events, or sales?
A: We would love to send you updates! We send out a quarterly email newsletter with updates, new products, recipes to try and other fun bits and pieces. You can sign up for our email newsletter at the bottom of this page.
Q: Do you charge sales tax?
A: We do not because we are based in Oregon which does not have a sales tax.